InkTec is proud to announce the formation of its new Technical Sales Support Team, a strategic initiative aimed at enhancing customer service, streamlining technical support, and expanding the company’s digital marketing efforts.
This dedicated team will focus on a range of activities designed to elevate InkTec’s customer experience, including:
- Precise sample preparation and insightful demo set ups to meet clients' highest expectations.
- Conducting live demonstrations and managing demo equipment.
- Offering virtual, live and remote demonstrations for those unable to visit.
- Cultivating strong client relationships to understand and address their unique needs.
- Seamless support to maximise customer understanding and satisfaction, by acting as the bridge between clients and internal teams to ensure flawless execution of projects.
- Enhancing social media engagement.
- Producing and distributing video testimonials and other marketing content.
The Technical Sales Support Team will be responsible for supporting both the JETRIX printer series and InkTec’s extensive range of DTF and UV-DTF solutions.
Heading the team is long-time InkTec employee Ian Windebank, whose career with the company has evolved from JETRIX Engineer to providing technical sales support across the UK and Europe. Ian’s deep expertise in the JETRIX printer series positions him as the ideal leader to drive this new initiative.
“InkTec is entering a pivotal phase of growth,” said Joey Kim, Managing Director of InkTec. “Ian’s extensive knowledge and hands-on experience with JETRIX printers will ensure this new team delivers exceptional customer support while helping us build a foundation for sustainable growth in 2025 and beyond.”
Joining Ian is Pedro Hernandez, who will initially focus on DTF-related activities. Over time, Pedro will expand his responsibilities to include support for the JETRIX product line.
The team will also concentrate on:
- Developing new applications and custom profiles.
- Testing and ensuring the highest print quality standards.
- Providing ongoing domestic service support for JETRIX printers, with overseas service responsibilities transitioning to a dedicated service team by 2026.
“Our objective is clear,” Joey Kim added. “We aim to enhance our operations, align more closely with our customers and the industry, and continue delivering innovative solutions that meet and exceed market demands.”
