RLG Visual Communications Ltd (RLG), based in Welwyn Garden City, Herts, is a specialist in a wide variety of visual display materials including pop-up displays, banners, canvas and large format prints. In order to meet its customers' requirements, it is essential that RLG's printing equipment is in full working order with minimal downtime. Its stable of printers includes HP products along with a Uniform Grenadier SP1400C.
Tech8 - an organisation which offers a support and onsite engineering service for all types of large format digital printers - is contracted to support the Grenadier. RLG has a warranty with Tech8 which provides economical breakdown cover for the printer - providing RLG with security, fixed cost budgeting and peace of mind.
The Grenadier SP1400C is an award-winning high-speed, true solvent inkjet printer / cutter offering 1440dpi fine art quality. The Grenadier will print onto any standard uncoated vinyl and ensures proven durability without lamination. By contracting Tech8, RLG is able to quickly and easily access spares and accessories via the phone or Tech8’s web portal.
On the relationship between the two organisations, Robert Grier, Director of RLG, comments, "The guys at Tech8 have excellent technical and working knowledge of the printers we use and respond quickly to any issues we may have and supplying fully-qualified engineers if required."
He adds, "The logging process is very simple and we get a fast response via telephone. Because Tech8 holds most common parts in stock, replacement parts are supplied without delay."
